These Terms of Use ("Agreement") govern your use of the EVAYA Naturals website at https://evayanaturals.com and any related digital services we operate (collectively, the "Services"). By using the Services you agree to be bound by this Agreement. We may update these terms at any time and your continued use of the Services after we post a revised version means you accept the changes.
The Services are intended for residents of Uganda and East Africa. They are not directed at anyone under the age of 13, and you must be of legal age to enter into a binding contract to make a purchase.
1. Our right to make changes
We may modify this Agreement, change or discontinue parts of the Services, introduce fees, or impose new conditions at any time. Material changes that adversely affect you, including any new or increased fees, will be communicated by reasonable means before they take effect.
2. Information disclaimer
All information on the Services — including blog posts, product descriptions, and wellness guidance — is provided for general educational purposes only. It is not intended as medical advice and should not be used for diagnosis or treatment. Always consult a qualified healthcare professional before starting any new herbal, dietary, or wellness routine. EVAYA Naturals makes no warranty regarding the accuracy, completeness, or timeliness of the information on the Services and accepts no responsibility for outcomes that result from acting on it.
3. Information you submit
Any personal information you submit through the Services is handled in line with our privacy practices, available on request via /about#contact.
4. Jurisdictional issues
You are responsible for complying with the laws of the jurisdiction in which you use the Services. We may limit availability of the Services in certain regions to comply with local laws or to protect the security of the platform.
5. Acceptable use
When using the Services you agree not to:
- Post threatening, harassing, defamatory, obscene, or copyrighted material without permission
- Upload viruses, malware, or any harmful code
- Use the Services for unauthorised commercial purposes
- Engage in fraud or any unlawful activity
- Collect information about other users by reverse engineering, scraping, or any other means
- Interfere with the operation of the Services or any servers or networks behind them
- Restrict or prevent other users from accessing the Services
- Reproduce, modify, distribute, or exploit any part of the Services without our written consent
- Reverse engineer or attempt to decompile any part of the Services
- Remove or alter copyright, trademark, or other proprietary notices
- Use robots, spiders, or data-mining tools to gather content, except for public search engines operating within the bounds of our robots.txt file
You are responsible for providing the hardware, software, and internet connection needed to use the Services.
6. Products
Product listings, descriptions, and images may occasionally contain inaccuracies or typographical errors. We make no warranty that product information on the Services is complete, accurate, current, or error-free. If a product you receive does not match its description, your sole remedy is to return it unused under our Refund and Returns Policy at /refund-policy.
7. Transactions
To place an order you must provide the information we request and confirm that you are authorised to use the payment method supplied. Prices and product availability are subject to change without notice. We reserve the right to limit order quantities, discontinue products, or refuse any order at our discretion.
Placing an order does not guarantee acceptance. An email confirmation acknowledges receipt of your order, not acceptance of it. We accept an order only when we have received authorisation from the relevant payment provider and dispatched the goods. If we discover a pricing or stock error after you order, we may cancel the order and refund any payment, notifying you by email.
Orders that cannot be shipped within 30 days will be cancelled. Risk of loss for any item passes to you upon delivery to the carrier. Returns are handled in line with our Refund and Returns Policy at /refund-policy.
8. Electronic communications
When you use the Services or send us messages, you are communicating with us electronically and you agree to receive communications from us electronically. Notices, agreements, disclosures, and other communications that we provide electronically have the same legal effect as if they were in writing.
9. Registration
Some features may require you to create an account. You are solely responsible for keeping your login credentials confidential and for all activity that takes place under your account. Notify us immediately if you suspect unauthorised access. We may suspend or terminate any account that we reasonably believe has been used to breach this Agreement, commit fraud, or misrepresent its holder.
10. Reviews, submissions, and feedback
We do not control and are not responsible for opinions or other content posted by users of the Services. You are responsible for evaluating any user-submitted content and accept the risk of acting on it.
By submitting reviews, photos, suggestions, ideas, or any other content to us, you grant EVAYA Naturals a worldwide, royalty-free, fully paid, non-exclusive, perpetual, irrevocable, transferable licence to use, reproduce, adapt, publish, and display that content in connection with our business. You also consent to our use of your name, photograph, likeness, voice, and biographical information for these purposes, without further compensation. Feedback you send us is non-confidential and we may act on it without obligation.
11. Monitoring
We may, but are not obliged to, monitor, evaluate, edit, or remove any submission. We may also disclose information about you and your use of the Services in line with applicable law.
12. Your right to use the Services
All intellectual property rights in the Services and their content belong to EVAYA Naturals or our licensors. You may view and use the Services for your personal, non-commercial use. Any other use requires our prior written consent. If you breach this Agreement you must stop using the Services immediately.
13. Our trademarks
EVAYA Naturals, the EVAYA logo, and other marks displayed on the Services are trademarks of EVAYA Naturals or our suppliers. You may not use any of our trademarks without our prior written permission.
14. Third-party links
The Services may contain links to third-party websites or resources. We do not control, endorse, or monitor these third parties and we accept no responsibility for their content, products, or services. You access them at your own risk.
15. Additional terms
Specific features, offers, or promotions on the Services may carry additional terms. By taking part you accept those additional terms.
16. Disclaimer of warranties
The Services are provided "as is" and "as available" without warranty of any kind, whether express or implied. To the maximum extent permitted by law we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be secure, uninterrupted, complete, or error-free.
17. Limitation of liability
Nothing in these terms limits any rights you have under mandatory consumer protection law. Subject to that, we shall not be liable for indirect, incidental, consequential, or punitive damages arising out of your use of the Services. Our maximum aggregate liability to you in connection with the Services will not exceed the greater of (a) the total amount you have paid us in the twelve months before the claim arose, or (b) UGX 50,000.
18. Indemnity
You agree to be responsible for any claims, losses, or costs (including reasonable legal fees) arising from your breach of this Agreement or your infringement of any third-party right.
19. Termination
You may stop using the Services at any time. We may suspend or terminate your access if you breach this Agreement, commit fraud, or misuse the Services. Where reasonable we will give you 24 hours' notice; immediate suspension is permitted for serious or repeated breaches. Provisions of this Agreement that by their nature should survive termination will continue to apply.
20. Governing law
This Agreement is governed by the laws of Uganda, without regard to its conflict of law principles. You agree that the courts of Uganda have exclusive jurisdiction over any dispute arising from this Agreement and waive any objection to that jurisdiction.
21. Contact and complaints
If you have a question, complaint, or copyright concern about the Services, please reach out through /about#contact or message us on WhatsApp.
22. Other important terms
This Agreement does not create any partnership, agency, or employment relationship between you and EVAYA Naturals. No third party is entitled to enforce any of these terms. If any provision is found to be unenforceable, the remaining provisions will continue in full force. You may not assign your rights or obligations under this Agreement without our consent; we may assign ours freely. This Agreement is the entire agreement between you and EVAYA Naturals about your use of the Services and supersedes any prior agreement on the same subject.
If anything in these terms is unclear, please talk to us — we would rather explain than have you guess.